Refund policy

  1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@bakconmat.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@bakconmat.co.za.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@bakconmat.co.za.

    Should a customer wish to exchange or return any goods purchased within 30 days, Yolo Creations (Pty) Ltd trading as Bak-Con-Mat will gladly exchange the goods or, refund the goods by reversing the transaction. A receipt or gift receipt must be presented for a REFUND and also provided that:
    • The goods must be unused with all original, sealed packaging and tags attached.
    • The goods are in a saleable condition.
  2. Should a customer wish to return unused goods AFTER 30 days and they do have their till slip, they may not receive a refund but are to be issued a gift card to the value of the goods, or are welcome to exchange the goods for other goods.
  3. For customers who received goods as a gift and they wish to exchange these goods for other goods, this EXCHANGE may be done if the tags are still on the goods, even if there is no receipt or gift receipt available.
  4. Three months return policy for defective goods & five-year implied warranty for defective goods.
    • Yolo Creations (Pty) Ltd trading as Bak-Con-Mat may repair or exchange defective merchandise provided proof of purchase is produced.
    • If upon inspection it is found that the items are not defective the customer will not be entitled to a refund, repair, or an exchange. You may be liable for the direct costs incurred.
  5. For further assistance, contact us at 012 817 2130.